Terms and Conditions of Sale

Below are the Terms and Conditions you enter into with Maya Dance & Fitness when purchasing our services.

RECURRING MEMBERSHIP TERMS AND CONDITIONS

These Terms and Conditions apply to all recurring monthly memberships purchased through the Maya Dance & Fitness booking system, GoTeamUp.

All recurring memberships that bill monthly are subject to the Terms and Conditions below. Please read these carefully and ensure you understand them before purchasing a recurring membership.

By purchasing a recurring membership, including Essentials, Elevate or Mastery, whether at full price or a discounted rate, you agree to these recurring membership Terms and Conditions.

We aim to run our classes as consistently as possible throughout the year, with minimal closure periods over Christmas/New Year and bank holidays.

All recurring memberships and payment plans are non-transferable.

1. Minimum Term

There is no minimum term for Essentials, Elevate or Mastery memberships when purchased at the full rate.

Your membership bills monthly and will continue to renew until you cancel. You can cancel your membership at any time, but you must provide 28 days’ notice before your next scheduled billing date.

2. 28-Day Notice Period

When cancelling your membership, please ensure you do so at least 28 days before your next scheduled billing date.

If you cancel with fewer than 28 days remaining before your next billing date, your next payment will still be taken and this will become your final billing cycle. Your membership and its benefits will remain available to you throughout this final period.

Example: If your membership bills on the 30th of each month, you must cancel by the 2nd of the month to provide 28 days’ notice. If you cancel on the 16th, for example, there are only 14 days until your next scheduled payment, so that payment will still be taken and will become your final payment.

3. Membership Cancellation

You can conveniently cancel your membership through your GoTeamUp account dashboard. Alternatively, you can contact us directly and we can arrange the cancellation for you in accordance with the 28-day notice period.

4. Upgrading and/or Downgrading

We’re happy to make changes to your recurring membership as your training needs change, and eligible changes can be actioned immediately. Please contact us if you would like a change to take effect straight away.

However, we are unable to downgrade your membership in order to reduce a final payment once you are within the 28-day cancellation notice period. Your final payment will therefore be charged at the rate of your existing membership.

Changes that you would like to take effect from your next billing date can also be made through your GoTeamUp account.

5. Pausing Your Membership

A £15 one-off administration fee is payable each time a membership pause is arranged.

If you are unable to attend for 28 days or more, we can pause your membership for a maximum of 3 months, after which your membership will resume as normal.

Membership pauses are not available for shorter holidays or absences of one or two weeks. Instead, please make use of the flexibility of your membership and schedule your sessions around your trips and other commitments.

If you decide that you will not be returning following a membership pause, you must provide 28 days’ notice in relation to your next scheduled payment date/end of your membership pause. If you fail to provide the required 28 days’ notice, a £50 cancellation fee is chargeable.

If you pause your membership, do not return following the maximum 3-month pause period and we do not hear from you within 7 days, a £50 cancellation fee is chargeable.

6. Recurring Membership Perks

Additional membership perks vary depending on the membership you hold. Please check the individual membership description for details of the benefits included with your plan.

We also give our recurring members bonus classes in December for the ultimate pre-Christmas traincation!

7. Financial Difficulty While on a Membership

If you are experiencing financial difficulty while on a recurring membership, please get in touch with us as soon as possible. We will always try to help where we can and would much rather hear from you before missed payments become stressful.

If a payment remains unpaid, a late payment fee may be payable via the payment processor to cover charges incurred as a result of failed payment attempts.

If a payment fails, please follow the instructions automatically emailed to you or contact us if you need assistance.

INDIVIDUAL CLASS CANCELLATION POLICY AND REFUND CUT-OFF

Unless otherwise stated at the time of booking, all classes, practice sessions, private lessons, workshops and events are subject to a 24-hour cancellation policy.

Everyone agrees to this cancellation policy when creating a user account with us and booking a session.

If you cancel a booked class or session with less than 24 hours’ notice, no refund, credit return or rescheduling option can be offered.

Maya Mastery Practice Sessions

Maya Mastery practice sessions are included as a benefit of the Maya Mastery membership but are still subject to our 24-hour cancellation policy.

If you book a Maya Mastery practice session and cancel with less than 24 hours’ notice or fail to attend your booking, a £6.50 late cancellation/no-show charge will apply.

This policy helps us manage the limited spaces available in practice sessions fairly and ensures that spaces are not unnecessarily held when another member could have used them.

Private Lessons and Workshops

Private lessons and workshops are also subject to our 24-hour cancellation policy unless otherwise stated.

Any additional or specific cancellation terms will be included in the class, workshop or event description at the time of booking through our GoTeamUp booking system.

Maya Method Courses

Maya Method courses are non-refundable and non-transferable due to their nature as fixed-length 12-week programmes. Please see the Maya Method Terms and Conditions below for full details.

CANCELLATION TERMS AND CONDITIONS FOR MAYA METHOD 12-WEEK COURSES

General

By booking onto any 12-week Maya Method Pole or Aerial Arts programme, you agree to the following Maya Method Terms and Conditions:

– Programmes are strictly non-refundable and non-transferable.

– If you choose to leave the programme at any point during the 12 weeks once your course is underway, no monetary refund will be due.

– If at any point during the course you are unsure about your progress, please make use of the programme emails sent to you throughout the 12 weeks to help keep you motivated. You are also always welcome to reach out to us if you need some extra guidance or support.

CANCELLATION TERMS AND CONDITIONS FOR TEENS AND YOUNG FLYERS COURSES

General

By booking onto any Young Flyers or Teens course, you agree to the following Terms and Conditions:

– Courses are strictly non-refundable

– Courses are transferable subject to availability. Any transfers will incur a £15 admin fee.

– If you choose to leave the course at any point once your course is underway, no monetary refund will be due.

THANK YOU

Thank you for adhering to our recurring membership, class cancellation and course Terms and Conditions.

For a small business like Maya Dance & Fitness, having clear Terms and Conditions helps us operate fairly, consistently and sustainably. They ensure that both Maya Dance & Fitness as the service provider and you as the customer understand the terms of the services being provided.

Having these policies in place allows us to manage our classes, memberships and courses effectively and continue providing the best possible experience for our community.